Enterprise Customer Success Manager

KPMG and monday.com have had a strategic partnership since 2019, during which we established monday.com’s Center of Excellence in Israel as part of the Data & AI Research and Development Center. The Center of Excellence is a platinum partner of monday.com, and we work closely with business stakeholders and development teams to provide comprehensive solutions to our clients. We collaborate with organizations in Israel and worldwide, helping them develop and implement solutions based on monday.com.

About the job

We are looking for an Enterprise Customer Success Manager for our Enterprise business. The CSM will join and lead our CSM team and will empowering customer’s teams to fulfill their goals. By being experts of the monday.com platform, we can provide a unique level of consultation and inspiration to our customers.

About The Role

Build strong relationships with our clients to understand their needs and ensure their success with KPMG & monday.com
Serve as the main point of contact and liaison between our clients and the rest of the KPMG team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com and KPMG capabilities
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence monday.com or KPMG product development roadmaps

Requirements

3+ years of B2B SaaS customer success for Enterprise accounts -MUST
Superb written and verbal communication skills in English- MUST
Previous experience in Project Management or Support- advantage
Ability to take initiative and adapt
Prior experience in strategy consulting, account management or consulting experience working with accounts of various sizes - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with executives
BA or BS degree
Experience with monday.com - Advantage

Enterprise Customer Success Manager

Amazing! This is my dream job